Supertouch Polycotton Lab Coat

We do our utmost to get your order delivered as quick, easy and hassle free as possible from finding what you need on our website to it arriving at your door.

When you place your order with us online before 3pm Mon – Fri our team will process and try to ship your order the same day, after that we will process all orders the following day.

We offer free delivery for all orders over £25 to UK Mainland postcodes* 
For orders under £25, we charge a small fee of £3.99 to cover delivery costs.

We use several different couriers as our delivery partners in order to offer the best, most efficient service possible, and to cover as such of the UK as we can. 

Unfortunately, despite our best efforts, some areas of the UK remain difficult for us to reach through our standard delivery partners and as such may involve longer delivery times and some additional charges; these include, but are not limited to Highlands and Islands, Northern Ireland, Isle of Wight and Channel Islands.

*excluding out of areas postcodes

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@careppe.co.uk. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@careppe.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.